I recently attended a Meetup with Software developers at the AWS offices in Cape Town – what an amazing experience to meet enthusiastic people from a different field.
The organizer, Benjamin Scholts who is the founder of a company called CADLabs posted on their web site about “A Quiet Ego” and I went to read about it here:
The article discusses the concept of the “quiet ego,” introduced by Dr. Heidi A. Wayment and Dr. Jack J. Bauer. This concept contrasts with the “noisy ego,” which is self-centered and disruptive, driven by a need for validation and attention. The quiet ego, on the other hand, is a compassionate self-identity that balances self-compassion, personal agency, and concern for others. It fosters growth, empathy, and resilience, focusing on sustained personal and collective well-being.
The authors outline four defining values of a quiet ego:
Detached Awareness: This involves observing oneself, others, and the environment without judgment. It’s akin to mindfulness, allowing individuals to understand their emotions, thoughts, and behaviors without being overwhelmed.
Inclusive Identification: This refers to aligning oneself with others, perceiving similarities and fostering a sense of unity. It encourages cooperative tendencies and reduces defensiveness, even with those who are different.
Perspective-Taking: This trait involves empathizing with others and understanding different viewpoints while maintaining one’s identity. It promotes interconnectedness and compassion, reducing conflict by accepting diverse perspectives.
Growth-Mindedness: This shifts focus from personal gain to long-term development and intrinsically rewarding experiences. It values not just individual progress but also the growth of others and future generations.
The article also highlights the benefits of a quiet ego, including psychological flourishing, improved social relationships, and personal growth. A quiet ego enhances emotional intelligence, resilience, coping skills, authenticity, and emotional regulation, leading to greater psychological well-being. It improves relationship quality through collaboration, effective communication, empathy, and perspective-taking. Additionally, it fosters prosocial behavior, reducing self-focus and enhancing well-being.
In conclusion, nurturing a quiet ego involves self-reflection, questioning internal narratives, and committing to personal growth, openness, and empathy. This journey leads to a more compassionate self and a kinder world.
I recently needed to write an AEO assessment : In South Africa, the South African Revenue Service (SARS) has an Authorized Economic Operator (AEO) program. This program is designed to recognize trustworthy traders and to provide them with certain benefits in return for their compliance and security standards. I used some recently designed online machine learning algorithm to help with the answering since I really struggled to get any summarized information on this and the SARS web site is really difficult and troublesome for me to navigate. I hope this helps some folks out there. Note, one of the first hurdles is the web site. You need to Clear your Cookies in a modern browser like chrome to be able to log in. I needed to also switch to another PC once. It’s really a hassle.
NB: Note that all questions were True/False (i.e. two options per question.) There were 50 questions, with a pass mark of 70%. Hence, even if you mark all questions of one type, chances are good that you’ll have 50%. Considering that most questions were true, I guess if you answer all questions true, you will likely pass (<70%). I obtained 88% score, meaning 6 of the 50 options given below are incorrect. I still don’t know which those are and neither did they give feedback to which options were answered incorrectly.
Here’s a link to the instructions published by SARS:
Here’s my email reply from SARS regarding problems experienced:
From: [me] Sent: Sunday, September 24, 2023 7:34 PM To: RLARegistrations <RLARegistrations@sars.gov.za> Subject: Customs import code registration renewal
Taxpayer Reference Number: [removed]
Case Number: [removed]
Issue Date: 2023/09/20
The RLA Department
South African Revenue Service
I hope this message finds you well.
I am writing to address the notice of intention to suspend, which I recently received (case number above), referencing a letter published on 26 August 2022. I am both surprised and concerned as I was never informed of this letter nor the subsequent requirements outlined therein. It seemed like it was assumed that I should have stumbled upon the letter on the SARS website. I have searched extensively in my emails and could not find such letter, unless it was sent to my postal address and lost in the mail perhaps.
I am a dedicated medical practitioner specializing in Chemical Pathology and occasionally import medical equipment essential for conducting specialized biochemical testing. The potential suspension of my registrations and licenses may impact my ability to provide services and uphold the standard of healthcare in our community.
I am more than willing to comply with the necessary requirements and update my registration and licensing details as per rules 59A.01A(c) and 60.10. However, I request clear and direct communication on the specifics of what is required to ensure full compliance.
I will be preparing my representations to address why my registration or license should not be suspended as per section 60(2)(b) of the Customs and Excise Act, 1964, and will submit them within the stipulated 21-day period to RLARegistrations@sars.gov.za – as soon as these are made clear.
Clear and transparent communication is crucial in maintaining cooperative and harmonious interactions between businesses and the South African Revenue Service.
Additionally, I am writing to report an error I encountered while attempting to enroll in the Registration, Licensing, and Accreditation (RLA) process through the eFiling website, following the instructions provided in two of your tutorial videos available on YouTube (SARS TV channel).
After logging into the IBM Security Access Manager (of which the Youtube video does not instruct), I was redirected to an error page with the message: “Not Found. The Access Manager WebSEAL server cannot find the resource you have requested.” – Screenshot below.
I am keen to complete the RLA process promptly to ensure compliance with all relevant regulations and avoid any disruptions to professional activities. However, this technical glitch has created a roadblock, and I am unable to proceed further with the enrollment process.
I kindly request your assistance in resolving this issue. Could you please provide clear and accurate instructions on how to navigate the eFiling website for RLA enrollment without encountering such errors? Additionally, I would appreciate it if you could investigate the cause of this error to prevent similar issues for other users in the future.
A screen shot of the error is included below:
Kind regards
[me]
Reply from SARS:
Good day.
Please clear cache and history browser like below:
Surprisingly this worked and I was able to complete the assessment on the day stipulated and communicated on their online system (and via about 5 duplicate emails with reminders). No specific time was given. I logged on at about 16h45 and were done about an hour later.
So here we go – Please note these are what I think the answers to the questions are and is in no way guaranteed (i.e. I got a score of 88% and obviously this caveat should be kept in mind). I had no proper resources to learn from, no clear study material and I really don’t have time to read the whole Act. As a responsible South African Citizen, I am trying to import medical equipment at a reasonable price to help fellow South Africans (doctors and patients) receive the best and most cost-effective care possible.
Questions 1-50:
True / False regarding the SARS AEO? Clients that are considered for level two (2) accreditation status are importers and exporters registered with SARS.
True.
In South Africa, the South African Revenue Service (SARS) has an Authorized Economic Operator (AEO) program. This program is designed to recognize trustworthy traders and to provide them with certain benefits in return for their compliance and security standards.
Level two (2) accreditation, also referred to as the SARS AEO status, typically involves importers and exporters registered with SARS. These traders, if they meet the criteria set by SARS, are eligible for certain benefits such as faster customs clearances and reduced inspections. This status is granted based on the trader’s demonstrated compliance history, security measures, and other relevant criteria.
So, the statement is “True.” However, note that being registered with SARS doesn’t automatically grant level two accreditation – traders must meet specific requirements and go through the AEO assessment process.
True / False An appropriate accounting and logistical system is not a requirement for level two accreditation.
False.
For level two accreditation in the SARS AEO program, companies typically need to have an appropriate accounting and logistical system. This system must be able to manage and track goods effectively, ensure accurate record-keeping, and comply with customs requirements. Having a robust and compliant accounting and logistical system is crucial for SARS to ascertain the reliability and credibility of the trader. This ensures that the trader can provide the necessary documentation and data required by customs and other related authorities. So, it is a key requirement for achieving and maintaining level two accreditation.
True / False: Proof of available financial resources of whatever nature, can be used by the applicants as evidence of sufficient financial resources to prove the viability of the business.
True.
Proof of available financial resources can be used by applicants as evidence of sufficient financial resources to demonstrate the viability of a business. Whether it’s bank statements, investment accounts, letters of credit, or other financial instruments, these can serve as evidence that there is enough funding or capital to support the operations of a business. However, the specific requirements and what constitutes “sufficient” can vary depending on the context, jurisdiction, or specific program one is applying for.
In the context of AEO Competency assessment for SARS: True / False? Clients who do not meet the criteria for accreditation according to their own self-assessment, may develop their own compliance improvement programme and re-apply when ready.
True.
In the context of AEO (Authorized Economic Operator) competency assessment for SARS (South African Revenue Service), if clients find that they do not meet the criteria for accreditation according to their own self-assessment, they have the opportunity to develop and implement a compliance improvement programme. Once they believe they have addressed the shortcomings and now meet the criteria, they can re-apply for accreditation.
The idea behind this is to promote compliance and encourage entities to elevate their standards, ensuring safer and more efficient trade across borders.
True / False: The importer or exporter is required to keep documents for record purposes. The five (5) year record keeping period is calculated from the date the document was created, lodged or required (Sections 101 and 101A).
As of my last training data in January 2022, in the context of South African Revenue Service (SARS) and customs regulations, importers and exporters are indeed required to keep records and documents. The requirement for a five (5) year record-keeping period from the date the document was created, lodged, or required is consistent with Section 101 and Section 101A of the Customs and Excise Act in South Africa.
So, the statement is: True.
Is it true that: An application for accreditation status must be made on the DA186, and be accompanied by a completed self-assessment questionnaire and supporting information?
Yes, as of my last update in January 2022, in the context of the South African Revenue Service (SARS) for customs procedures and AEO (Authorized Economic Operator) competency assessment, an application for accreditation status is typically made using the form DA186. Along with the DA186 form, the application often needs to be accompanied by a completed self-assessment questionnaire and the necessary supporting documentation or information to support the application.
However, regulations and procedures can change, so it’s always a good idea to verify the latest requirements directly from the official SARS website or through official communication channels.
In summary, based on the information provided: True.
Is it true that: A successful Level 2 accreditation applicant will be allocated access to a Customs/Client Relationship Manager.
As of my last update in January 2022, within the context of South African Revenue Service (SARS) and its customs procedures for AEO (Authorized Economic Operator) competency assessment, a successful Level 2 accreditation typically entailed certain benefits, including enhanced interaction with customs officials. This could take the form of access to a Customs/Client Relationship Manager, which would facilitate more effective communication and interaction between the accredited entity and SARS.
However, policies and specific benefits related to accreditation levels can evolve over time. Therefore, while the statement seems consistent with past practices, it’s recommended to check the latest guidelines and documentation provided by SARS or consult with a local expert to confirm the current situation.
Based on the information provided: True (with the caveat of verifying with the latest guidelines).
Is this true in the context of SARS? The Commissioner is empowered to refuse any application for accredited client status, cancel, or suspend such status. These provisions are contained in Section 64E(3)(a) read with Rule 64E.20 and the provisions of Section 60(2).
As of my last update in January 2022, within the context of the South African Revenue Service (SARS) and its customs procedures:
The Commissioner does hold powers concerning the accredited client program. The Commissioner can refuse an application for accredited client status and can also cancel or suspend such status if the accredited client doesn’t maintain the required standards or if there are other valid reasons.
The provisions related to these powers and criteria for decision-making are often detailed in the Customs and Excise Act of South Africa. While I can confirm the Commissioner has such powers, the exact referencing to Section 64E(3)(a), Rule 64E.20, and Section 60(2) would need to be validated against the latest version of the Customs and Excise Act and its rules to ensure accuracy.
Given the information provided: True (with the caveat that one should verify the exact provisions and their details in the latest version of the act and its rules).
Is it true that: Classification of goods in the “Harmonised System” is governed by the interpretation principles contained in 5 Rules.
No, that’s not entirely accurate. The “Harmonized System” (HS) or “Harmonized Commodity Description and Coding System” is an international system for classifying goods for trade purposes. It’s governed by the interpretation principles contained in six General Rules (or General Interpretative Rules) for the Interpretation of the Harmonized System, not five.
These rules provide a hierarchical structure for determining the correct classification of goods, starting from Rule 1 and working through to Rule 6 if necessary.
So, the statement is: False.
Is it true that: All imported and exported goods must be declared on a Customs clearance declaration (CCD) with an appropriate tariff heading.
Yes, that’s generally true. In many customs jurisdictions, including within the context of the South African Revenue Service (SARS), all imported and exported goods must be declared. The declaration is typically done on a Customs clearance declaration (or a similar named document depending on the jurisdiction), and the goods must be described with an appropriate tariff heading or code from the Harmonized System (HS). This tariff heading helps in determining duties, taxes, and regulations applicable to the goods.
However, it’s important to note that specifics might vary based on the jurisdiction and there might be certain exceptions based on the type of goods, their value, or specific trade agreements.
In the general context: True.
Is it true that: Classification of goods under the Harmonised Commodity Description and Coding System must only be done in accordance with Section 47(9) of the Customs Act.
As of my last training data in January 2022, in the context of South African customs regulations, the Harmonised Commodity Description and Coding System, commonly known as the Harmonized System (HS), is indeed a central tool used for the classification of goods.
Section 47(9) of the Customs and Excise Act of South Africa typically deals with the classification of goods, and it provides that goods must be classified under the tariff heading in the HS under which they’re most appropriately described. This is a fundamental principle in classifying goods under the HS.
However, the process of classification is not just a simple act of reading a provision in the Act. Classifying goods often involves understanding and applying the General Rules for the Interpretation of the Harmonized System, considering relevant legal notes in the HS, and referring to case law, rulings, or other guidance where available.
So, while Section 47(9) provides a statutory basis for classification in South Africa, it’s not the only reference or tool used in the process.
Given the statement as it is presented: False (because the classification process involves more than just the reference to a single section of the Act). However, Section 47(9) is indeed a crucial part of that process.
Is it true that: The Harmonised Commodity Description and Coding System (Tariff) consist of 97 internationally accepted Chapters.
No, that’s not accurate. The Harmonized Commodity Description and Coding System (HS), commonly referred to as the Harmonized System or Tariff, consists of 99 chapters, not 97. These chapters are used internationally to classify traded goods for customs purposes, and they are organized into sections based on the nature of goods.
The statement is: False.
Is it true that: The bulk of GRI classifications take place by the utilisation of Rule 1.
Yes, that’s generally true. The General Rules for the Interpretation (GRI) of the Harmonized System (HS) provide a framework for classifying goods in the HS. Rule 1 of the GRI states that the titles of sections, chapters, and sub-chapters are provided for ease of reference only, and the classification of goods should be determined according to the terms of the headings and any relative section or chapter notes.
In practical terms, Rule 1 is the starting point for classification and indicates that the classification should be determined based on the heading text itself and any applicable legal notes. Most classifications can be resolved using Rule 1, as it directs you to the most clear and appropriate heading for a given product based on its description.
However, if Rule 1 doesn’t provide a clear classification, then you proceed to the other GRI rules in sequence. But indeed, the bulk of classifications can be determined using Rule 1.
Given the statement as it is presented: True.
Is it true that: In instances where Customs has a reason to doubt the truth or accuracy of the particulars, or of documents produced in support of the declaration, Customs may ask the importer to provide further explanation, including documents or other evidence.
Yes, that’s true. In many customs jurisdictions globally, if customs authorities have reason to doubt the accuracy, truth, or authenticity of the information provided in a declaration or the documents supporting that declaration, they have the right to ask the importer (or exporter, as the case might be) for further explanation. This could include requests for additional documentation, evidence, or any other relevant information that would help in verifying the details provided in the customs declaration.
This kind of provision is generally in place to ensure the correct duties and taxes are levied and to prevent fraud, smuggling, or misdeclaration.
Given the statement as it is presented: True.
Is it true that: In determining the Customs Value, the Agreement on Implementation of Article VII of the General Agreement on Tariffs and Trade, involves six (6) valuation methods.
Yes, that’s true. The Agreement on Implementation of Article VII of the General Agreement on Tariffs and Trade (GATT) 1994, commonly referred to as the Customs Valuation Agreement, sets out the methods for determining the customs value of imported goods. There are six primary methods of valuation, which are to be applied in a specific hierarchical order:
Transaction Value of Imported Goods: This is the primary method, and it refers to the price actually paid or payable for the goods when sold for export to the country of importation, with certain adjustments.
Transaction Value of Identical Goods: If the primary method cannot be used, the customs value can be based on the transaction value of identical goods sold for export to the same country of importation.
Transaction Value of Similar Goods: If the first two methods cannot be used, the value can be based on the transaction value of similar goods.
Deductive Value Method: If the first three methods are not appropriate, this method is based on the unit price at which the imported goods or identical/similar goods are sold within the importing country after importation.
Computed Value Method: If the previous methods are not usable, this method determines value based on the computed value, which typically includes the cost of production, profit, and general expenses of the goods being valued.
Fallback Method: This method is used if none of the previous methods can determine the customs value. It should be based on previously mentioned methods but with greater flexibility.
Given the statement as it is presented: True.
Is it true that: Valuation method 1 refers to the identical goods method.
No, that’s not accurate. In the context of the Agreement on Implementation of Article VII of the General Agreement on Tariffs and Trade (GATT) 1994 (often referred to as the Customs Valuation Agreement):
Valuation Method 1 is the “Transaction Value of Imported Goods” method. This method determines the customs value based on the price actually paid or payable for the goods when sold for export to the country of importation, with certain adjustments.
Valuation Method 2 is the “Transaction Value of Identical Goods” method. This method values goods based on the transaction value of identical goods sold for export to the same country of importation.
Given the statement as it is presented: False.
Is it true that: Section 65(1) states that the value for Customs duty purposes of any imported goods, shall at the time of entry for home consumption, be the transaction value thereof, within the meaning of Section 66 of the Act.
The specific content and reference to “Section 65(1)” and “Section 66 of the Act” appear to be in the context of a particular piece of legislation, likely the Customs and Excise Act of a specific country, such as South Africa.
As of my last update in January 2022, if we are referring to the South African Customs and Excise Act, Section 65 typically deals with the determination of the value for customs duty purposes, and Section 66 elaborates on the transaction value.
The statement suggests that Section 65(1) references the transaction value as defined in Section 66 for determining the customs value. This kind of referencing is consistent with many customs legislations globally, where one section sets the broad principle and another section provides specific definitions or details.
While the statement sounds plausible based on the context given, the precise wording and sections might vary between versions of the act or over time. It’s always a good idea to verify the current wording of any legislation directly from the official source or document.
Based on the information provided: True (with the caveat that one should verify the exact provisions and their details in the latest version of the act).
Is it true that: Internationally imported goods shall be subject to VAT unless exempted from such payment.
Generally, yes, this is a common principle in countries that have implemented a Value Added Tax (VAT) or Goods and Services Tax (GST) system. Imported goods are typically subject to VAT/GST at the point of importation, and the importer is required to pay this tax, often at the same time when they pay the customs duties. The rate of VAT/GST on imports is usually the same as the standard domestic rate.
However, there are exceptions and exemptions. Some goods might be exempted from VAT/GST based on their nature or intended use. Examples might include certain essential goods, medicines, or goods intended for re-export. Additionally, some countries have thresholds below which low-value imports are not subject to VAT/GST.
Moreover, the specifics of VAT/GST implementation, including the list of exempted goods, rates, and other details, will vary from one country to another.
Given the general context provided: True (but with the understanding that there are exemptions and specific rules that vary by country).
Is it true that: Rules of origin are used to protect the local market by facilitating trade between countries when entering into preferential trade agreements.
The statement touches on one of the primary purposes of rules of origin, but the phrasing could be seen as somewhat misleading.
Rules of origin are criteria used to define where a product was made or can be considered as originating. They play a vital role in international trade, especially in the context of preferential trade agreements (like free trade agreements). The primary purposes of rules of origin are:
Determining eligibility for preferential treatment: When countries enter into preferential trade agreements, they agree to reduce or eliminate tariffs on goods from the partner countries. Rules of origin ensure that only goods genuinely produced in one of the partner countries receive these benefits, and not goods that merely pass through one of the countries.
Preventing trade deflection: Without rules of origin, goods from a third country (not part of the trade agreement) could be redirected through a partner country to benefit from reduced tariffs. This would defeat the purpose of the preferential treatment.
Protecting domestic industries: While the primary goal is not to protect the local market in a protectionist sense, rules of origin can have the effect of ensuring that domestic industries aren’t undermined by goods from outside the preferential trade zone that might be rerouted to exploit lower tariffs.
While rules of origin facilitate trade between countries within the preferential trade agreement by granting preferential treatment, they can also be complex and could potentially act as non-tariff barriers if they are overly restrictive or complicated.
Given the statement as it is presented: Partially True. The statement captures one aspect of rules of origin, but it’s essential to understand their broader role in international trade.
Sorry I wished to provide more clarity on this, but I cannot 🙂
Is it true that: The different preferential trade agreements to which South Africa is a party can be found in Schedule 10 of the Customs and Excise Act. Detailed requirements for each trade agreement is available in the Rules to section 46A and 49 of the Act.
As of my last update in January 2022, South Africa has several preferential trade agreements with various countries and regional groups. These agreements are indeed reflected in the Customs and Excise Act, with Schedule 10 typically detailing the specific tariff concessions granted under these agreements.
The rules to specific sections of the Act, such as section 46A and section 49, would provide more detailed requirements and procedures related to these preferential trade agreements, including rules of origin and other conditions that need to be met for goods to qualify for preferential treatment.
However, it’s essential to note that legislative documents, rules, and schedules can be amended over time. For the most accurate and up-to-date information, one should always refer to the latest version of the Customs and Excise Act and its accompanying rules as published by the South African Revenue Service (SARS) or other official sources.
Based on the information provided and with the context up to January 2022: True (but it’s advisable to consult the latest version of the Act and its rules for precise details).
Is it true that: The rules of origin for each trade agreement in terms of Rules to Section 49 may differ but the origin basic principles remains the same and must be used in determining the country of origin.
Yes, this statement captures a fundamental concept in the realm of rules of origin in international trade.
While each preferential trade agreement (and consequently the associated rules of origin under Rules to Section 49 or any other section) may have its specific criteria and nuances, the basic principles underlying rules of origin remain consistent. These foundational principles aim to determine and verify the “economic nationality” of a product to ensure it’s eligible for preferential treatment under a given trade agreement.
For instance, while the specifics might vary, common methods to determine origin include:
Wholly obtained or produced: Goods entirely produced in a single country, such as agricultural products harvested there or minerals extracted from its soil.
Substantial transformation: This often involves technical criteria like a change in tariff classification or a specific processing operation.
Value content: A requirement that a certain percentage of the product’s value originates from the country or region in question.
Even though the specifics (e.g., the exact percentage for value content) might vary between agreements, these basic principles remain foundational across different rules of origin.
Given the statement as it is presented: True.
Is it true that: If a single country is involved in obtaining or producing a product then the ‘value added’ (percentage rule) principle must be applied.ChatGPT
The statement is not universally true across all trade agreements or rules of origin criteria. The method applied to determine the origin of a product depends on the specific rules of origin set forth in the trade agreement in question.
The ‘value added’ or ‘percentage rule’ principle, which focuses on a specific percentage of the product’s value originating from a given country or region, is just one of the methods used to determine origin. However, it’s not automatically applied just because a single country is involved in obtaining or producing a product.
For products wholly obtained or produced in a single country, the “wholly obtained or produced” principle is usually applied, meaning that such goods are typically considered originating without the need for a value-added calculation. This method is most often used for products like agricultural goods harvested in a country, minerals mined there, or animals born and raised there.
The value-added or percentage rule usually comes into play when a product has inputs from multiple countries, and there’s a need to determine whether the product has undergone sufficient transformation in a particular country to be considered as originating from there.
Given the statement as it is presented: False.
Is it true that: After establishing that the goods qualify for a preferential duty rate, the client must either obtain a certificate of origin or apply for approved exporter status.
The statement broadly aligns with the general procedures in many countries regarding preferential trade agreements, but specifics can vary based on the agreement and the country’s regulations.
Certificate of Origin: For many preferential trade agreements, to benefit from reduced or zero tariffs, importers typically need a certificate of origin from the exporter, which attests that the goods meet the rules of origin criteria set by the agreement. This certificate often needs to be presented at customs when clearing the goods.
Approved Exporter Status: Some trade agreements or customs regimes allow for “approved exporter status” or similar designations. Companies with this status often don’t need to obtain a separate certificate of origin for each shipment, as they are recognized as regularly meeting the necessary criteria. Instead, they might be allowed to declare the origin of the goods on the invoice or another commercial document. The specifics of such a system, its benefits, and its requirements can vary.
It’s essential to note that the exact requirements, naming conventions, and procedures can differ based on the specific trade agreement and the involved countries. Always refer to the details of the specific trade agreement and national customs regulations to determine the correct procedures.
Given the general context provided: True (with the understanding that specifics can vary by trade agreement and country).
Is it true that: The details of the prohibitions or restrictions on Imports or Exports are contained within the Prohibited and Restricted Imports and Exports List, which is published on the SARS website.
As of my last update in January 2022, the South African Revenue Service (SARS) indeed provides information related to prohibitions or restrictions on imports and exports. It’s common for customs and revenue services worldwide to maintain and publish such lists to inform businesses and the public about goods that may not be imported or exported, or goods that require specific permits or licenses.
However, it’s worth noting that:
The exact name of the list/document may change, or the content could be presented under different headings or sections.
SARS is not the only entity involved in regulating imports/exports in South Africa. Other government departments or agencies might also have jurisdiction over certain goods or categories, and they may issue their own prohibitions or restrictions.
For the most current and accurate information, one should always refer directly to the SARS website or contact SARS directly.
Given the information provided and with the context up to January 2022: True (but with the recommendation to always check the latest information on the official SARS website).
Is it true that: The South African Revenue Services (SARS) is mandated to control prohibited and restricted goods on behalf of Other Government Agencies (OGA’s).
Yes, the South African Revenue Service (SARS) does play a key role in controlling and enforcing regulations related to prohibited and restricted goods at South Africa’s borders. While SARS is primarily responsible for customs and excise duties, it also acts on behalf of Other Government Agencies (OGAs) in terms of controlling the import, export, and transit of goods that are subject to restrictions or prohibitions.
These OGAs might include departments or entities responsible for agriculture, health, environment, trade, and more. These agencies have their own sets of regulations and restrictions on certain goods for various reasons, such as public safety, environmental conservation, or economic considerations. SARS collaborates with these agencies to ensure these regulations are enforced at ports of entry and exit.
However, it’s crucial to note that while SARS enforces these regulations at the border, the responsibility for setting the regulations, granting permits, or licenses typically remains with the respective OGA.
Given the information provided and with the context up to January 2022: True.
Is it true that: Clothing, textiles and footwear, not adhering to the labelling requirements identified at the time of importation will be detained by SARS Customs and if non-compliance cannot be resolved then these goods may only be disposed of by re-exporting off the African continent or being destroyed at the importers costs.
As of my last training data in January 2022, South Africa has strict regulations concerning the importation of clothing, textiles, and footwear, especially regarding labeling and other standards. These regulations are in place to protect consumers, ensure product safety, and maintain industry standards.
If goods, including clothing, textiles, and footwear, do not meet the specific requirements, including labeling, SARS Customs has the authority to detain them. If the non-compliance issues can’t be rectified, the options for disposal of such goods usually include re-exportation or destruction, often at the importer’s expense.
The specific stipulation of re-exporting “off the African continent” is more detailed and might be specific to certain regulatory contexts or timeframes. Regulations can evolve, and such specific details might change based on policy updates or trade-related decisions.
Therefore, while the core of the statement is consistent with general customs practices in many countries, including South Africa, for the most accurate, detailed, and up-to-date information on such matters, one should always refer directly to the official regulations provided by SARS and any other relevant South African regulatory bodies.
Given the general context provided and with the context up to January 2022: True (but with the recommendation to verify the specific details from the latest official sources).
Is it true that: Goods in transit through South Africa also require an authority.
Yes, that’s correct. In South Africa, goods in transit (i.e., goods passing through South Africa but destined for another country) generally require an authority, often in the form of a transit declaration or permit. This ensures that goods moving across South African territory are documented and tracked to make sure they exit the country within a specified period without being offloaded or sold within South Africa.
The South African Revenue Service (SARS) implements controls to ensure that goods in transit adhere to the requirements and don’t compromise South African security, health, and other concerns. The transit procedures aim to strike a balance between facilitating trade and ensuring compliance with South African regulations.
However, the specifics of the required authority, the process to obtain it, and any conditions attached can vary based on the nature of the goods, the transportation method, and any changes in regulations.
Given the information provided and with the context up to January 2022: True.
Is it true that: An absolute prohibition means that the cargo is not allowed to be imported or exported in any circumstances.
Yes, that’s correct. An “absolute prohibition” on the import or export of certain goods means that those goods are completely forbidden from being imported into or exported out of a country under any circumstances. There are no exceptions or allowances, and no permits or licenses will override this prohibition.
Countries might enforce absolute prohibitions for various reasons, including:
National Security: Some items may pose a direct threat to national security.
Public Safety and Health: Some items could be hazardous or detrimental to public health.
Cultural or Historical Preservation: Artefacts or items of significant cultural or historical value might be prohibited from export to ensure their preservation within the country.
Environmental Concerns: To protect endangered species or ecosystems, certain wildlife or natural products might be prohibited from trade.
In contrast, a “restricted” item would mean that its import or export is limited or controlled and might be allowed under specific conditions or with the proper permits.
Given the statement provided: True.
Is it true that: Where it is established that the Customs Act has been contravened or there is non-compliance, the Commissioner is empowered to offer Section 91 to a client as an alternative to prosecution.
As of my last update in January 2022, Section 91 of the Customs and Excise Act in South Africa deals with the “Offer of Compromise.” Essentially, if a person has contravened the provisions of the Customs Act or there is non-compliance, instead of proceeding with legal prosecution, the Commissioner for SARS might opt to offer the person or entity an opportunity to make a compromise. This typically involves the payment of a sum of money or meeting other specified conditions.
If the individual or entity accepts the offer and meets the conditions, they are then indemnified against prosecution for the specific contravention in question.
The use of Section 91 allows for a more efficient resolution in cases where full legal proceedings might be more time-consuming or where a compromise is deemed more appropriate.
Given the statement provided: True.
Is it true that: Penalties are imposed for the contravention or failure to comply with any provision of the Customs and Excise Act, the VAT Act and to irregularities involving Customs Rules.
Yes, that’s generally true. In South Africa, as in many countries, penalties can be imposed for contraventions or failures to comply with the provisions of key regulatory acts, including the Customs and Excise Act and the Value Added Tax (VAT) Act.
The Customs and Excise Act covers a broad range of activities related to the import, export, manufacture, warehousing, and transportation of goods. Contraventions can range from incorrect declarations, evading duties, and illegal trade to not maintaining proper records.
The VAT Act provides for the imposition of Value Added Tax on the supply of goods and services. Failures to comply might involve not registering for VAT when required, not submitting VAT returns on time, or not paying the correct amount of VAT.
Penalties can be in the form of monetary fines, seizure of goods, or even legal prosecution in serious cases. Additionally, irregularities involving the rules set forth by customs authorities can also lead to penalties.
It’s always essential for businesses and individuals engaged in trade or other activities governed by these acts to ensure they are in full compliance to avoid penalties.
Given the statement provided: True.
Is it true that: The aim of the Promotion of Administrative Justice Act No. 3 of 2000 is to give effect to the right to administrative action that is lawful, reasonable, and procedurally fair and includes the right to written reasons for administrative actions that are taken.
Yes, that’s correct.
The Promotion of Administrative Justice Act No. 3 of 2000 (PAJA) in South Africa aims to give effect to the right to administrative action that is lawful, reasonable, and procedurally fair. This is in line with Section 33 of the Constitution of the Republic of South Africa, 1996, which provides for the right to administrative action that is lawful, reasonable, and procedurally fair. Additionally, when a person’s rights are adversely affected by administrative action, they have the right to be given written reasons.
PAJA, therefore, lays out the procedures for administrative actions, provides for the review of administrative actions by the courts, and stipulates the grounds on which administrative action is subject to review.
Given the statement provided: True.
Is it true that: The Act distinguishes between less serious offences and serious offences and the severity of penalties decreases with regard to more serious infringements.
The statement appears to be contradictory. Typically, in legal frameworks, the severity of penalties increases, not decreases, with regard to more serious infringements or offenses. It would be illogical for more serious offenses to carry lighter penalties than less serious ones.
Without a specific context or a reference to a particular “Act,” I cannot give a definitive answer. But based on general legal principles and the way legislation typically operates, it would be more reasonable to expect that penalties become more severe for more serious offenses.
Given the statement provided: False (based on general legal principles). However, always refer to the specific Act in question to understand its stipulations.
Is it true that: Customs officers are entitled in terms of Section 88(1) (a) of the Customs Act to detain any ship, vehicle, plant, material or goods at any place for the purpose of establishing whether it is liable to forfeiture under this Act.
Yes, as of my last update in January 2022, the South African Customs and Excise Act (often referred to as the “Customs Act”) provides powers to customs officers to enforce the provisions of the Act, including the power to detain certain items to determine their compliance with the Act.
Section 88(1)(a) and related sections of the Customs and Excise Act generally grant customs officers the authority to detain items, such as ships, vehicles, goods, etc., to ascertain whether they are in contravention of the Act and therefore liable to forfeiture.
It’s crucial for individuals and businesses to always ensure compliance with the Act to avoid such detainments and the potential for further penalties or actions.
Given the information provided and with the context up to January 2022: True.
However, always refer to the specific and most recent version of the Act to get the exact wording and detailed provisions.
Is it true that: Clients have the right to request reasons for any decision taken by Customs and where they are not satisfied, they have an opportunity to appeal to the relevant appeal committee.
Yes, it’s generally true that in many legal jurisdictions, including South Africa, clients or affected parties have the right to request reasons for decisions made by administrative bodies, including Customs. If they are dissatisfied with the decision, they often have recourse to appeal procedures.
In the context of South Africa, the Promotion of Administrative Justice Act No. 3 of 2000 (PAJA) provides for the right to fair administrative action, which includes the right to be given reasons for decisions that adversely affect one’s rights. The Customs and Excise Act also provides for mechanisms by which decisions of Customs can be appealed.
It’s important to note that the specifics of the appeal process, including the relevant appeal committees or bodies, the time frames for lodging appeals, and the procedures to be followed, would be detailed in the relevant legislation and regulations.
Given the statement provided and based on general principles: True.
However, always refer to the specific legislation and regulations in place to understand the detailed rights and procedures available.
Is it true that: A client can deliver the appeal submission in writing to any Customs Office.
As of my last update in January 2022, in the context of the South African Customs and Excise Act, clients generally have the right to appeal certain decisions made by Customs. The appeal process usually requires a written submission, outlining the grounds of the appeal and providing any supporting documentation.
However, whether a client can deliver the appeal submission to “any” Customs Office or whether it needs to be delivered to a specific office or to a designated official will be stipulated in the specific provisions of the Act or the associated Rules and regulations. Typically, to ensure the appeal is processed correctly and promptly, it might be required to be sent to a particular office or official responsible for handling appeals.
To get a definitive answer to this statement, one would need to consult the most recent version of the South African Customs and Excise Act, as well as any related Rules, guidelines, or administrative notices issued by the South African Revenue Service (SARS).
Based on the general information: It’s possible, but one should consult the specific procedures outlined in the relevant documentation to confirm.
I answered true: however you should probably check on the SARS web site
Is it true that: Clients that are unhappy with a decision of any appeal committee have a recourse to lodge an application for Alternate Dispute Resolution (ADR) with the relevant appeal committee under cover of a Form DA 52
As of my last update in January 2022, in the South African Customs context, the Alternate Dispute Resolution (ADR) process is indeed an avenue that can be pursued if a client is dissatisfied with a decision made by an appeal committee or similar body. The ADR process provides an alternative to litigation and is aimed at resolving disputes more efficiently.
The requirement to use a specific form, such as the Form DA 52, to initiate the ADR process would be based on the stipulations laid out in the Customs and Excise Act, its Rules, or other related guidelines. If Form DA 52 is specified as the necessary form for this purpose, then it would need to be duly completed and submitted to the relevant authority to initiate the ADR process.
To confirm the specifics, one would need to consult the most recent version of the South African Customs and Excise Act, its Rules, and any related guidelines or administrative notices issued by the South African Revenue Service (SARS).
Given the information provided: It sounds plausible based on known practices, but it’s always important to consult the latest specific regulations and guidelines to confirm.
I answered true – please check the SARS web site. Leave comments below if you know of any better.
Is it true that: An appellant who has submitted an appeal against a decision cannot withdraw that appeal during the appeal process.
In most legal systems, an appellant usually has the right to withdraw their appeal at any stage during the appeal process, unless specific regulations or rules state otherwise. The rationale is that if the appellant decides not to pursue the matter any further, it saves both the appellant and the authority time and resources.
However, in the context of the South African Customs and Excise Act or any other specific legislation, one would need to consult the specific provisions of the Act, its Rules, and related guidelines to determine the exact procedure for withdrawing an appeal.
Without a direct reference to specific rules or regulations: Generally, it would be false to say that an appellant cannot withdraw an appeal during the appeal process. However, always consult the specific procedures and guidelines of the relevant legal framework to confirm.
Is it true that: The ADR process is administered in accordance with the provisions of Section 77I of the Customs Act and an application for ADR must be submitted to the Commissioner within 30 days from the outcome of an IAA decision.
As of my last update in January 2022, the South African Customs and Excise Act did contain provisions related to the Alternate Dispute Resolution (ADR) process. The specifics of how the ADR process is managed, including which section of the Act governs it and the timeline for submission following an Internal Administrative Appeal (IAA) decision, would be detailed in the Act or its associated Rules.
If you’re referencing the South African Customs context and if Section 77I of the Customs Act outlines the ADR process and stipulates a 30-day window for submission post-IAA decision, then the statement would be true.
However, to verify the statement’s accuracy: It’s essential to consult the most recent version of the South African Customs and Excise Act and its Rules. Legal provisions can be updated or amended, and it’s always good practice to refer to the latest version of the legislation.
Is it true in the context of AEO competency and SARS: Importers and exporters on level two (2) accreditation and their clearing or registered agents/brokers must be registered or licensed as prescribed by the Act, before submitting a Customs Clearance Declaration (CCD).
As of my last update in January 2022, the concept of Authorized Economic Operator (AEO) is a recognized international standard that involves certifying businesses that have robust customs-related internal controls and processes. In various jurisdictions, achieving a certain level of AEO status might grant the business certain benefits or facilitations related to customs procedures.
In the context of the South African Revenue Service (SARS) and the South African Customs framework, businesses or entities (including importers, exporters, clearing agents, and brokers) usually need to be registered or licensed in accordance with the Customs and Excise Act before they can engage in customs-related activities, such as submitting a Customs Clearance Declaration (CCD).
If the statement pertains to a specific provision or guideline related to Level 2 AEO accreditation in South Africa, it’s likely that these businesses or entities would indeed need to be appropriately registered or licensed as per the Act.
Given the information provided and based on general principles: True.
However, to ensure the accuracy and specificity of such statements, it’s essential to refer directly to the most recent version of the South African Customs and Excise Act, its Rules, and any relevant SARS guidelines or notices on AEO.
Is it true that: Goods may only enter or leave South Africa through ports of entry or exit designated for that purpose in the Rules as per the Act.
Yes, that is generally true. In many countries, including South Africa, goods are required to enter or leave the country through designated ports of entry or exit. These ports are established and designated in accordance with the respective country’s customs and border control legislation.
In the context of South Africa, the Customs and Excise Act and its associated Rules provide the legal framework for such regulations. These Rules will specify which ports, airports, border posts, and other points can be used for the importation and exportation of goods.
So, based on the information provided and the general principles of customs control: True.
However, as always, for specific details or any updates, one should refer directly to the South African Customs and Excise Act and its associated Rules.
Is it true that: In terms of Section 38 of the Act, no allowance is made for certain goods to be cleared on a simplified clearance procedure (DA 306 or DA306A)
As of my last update in January 2022, I do not have real-time access to the exact details of Section 38 of the South African Customs and Excise Act or the specifics of forms like DA 306 or DA306A. However, the simplified clearance procedure is often reserved for certain types of goods or under specific conditions, and not all goods might qualify for this streamlined process.
If Section 38 of the Act specifies the conditions under which certain goods cannot be cleared using a simplified clearance procedure and references forms like DA 306 or DA306A, then the statement would be accurate.
To determine the veracity of this statement: You should consult the most recent version of the South African Customs and Excise Act, specifically Section 38, and any related guidelines or administrative notices issued by the South African Revenue Service (SARS).
Do you perhaps know what Section 38 of the import and export act of South Africa states?
As of my last update in January 2022, I don’t have real-time access to specific sections of current legislation. The South African Customs and Excise Act regulates the importation and exportation of goods in South Africa, among other customs-related matters.
Section 38, as well as other sections of the Act, would outline specific provisions related to customs procedures, duties, or other pertinent topics.
To get the exact wording and provisions of Section 38 or any other section of the South African Customs and Excise Act, I recommend checking:
The official website of the South African Revenue Service (SARS), which often provides up-to-date legislation and related documents.
South Africa’s official government portal or other official government publications.
Legal databases or services that provide access to South African legislation.
Always ensure that you’re referring to the most recent version or amendment of the Act, as legislation can be updated over time.
Is it true that: Goods are deemed to be exported from South Africa, overland in a vehicle once the goods are loaded on the vehicles concerned.
As of my last update in January 2022, the exact definition or conditions under which goods are deemed exported overland in South Africa would be provided in the South African Customs and Excise Act and its associated Rules.
Typically, in many customs jurisdictions, goods are not officially considered “exported” just by being loaded onto a vehicle. They are usually deemed exported when they pass through and are processed by customs at the border or port of exit and leave the territorial jurisdiction of the country.
However, specific conditions or interpretations could vary based on the legal context and any recent changes or interpretations by customs authorities.
To confirm whether the statement is true or false for South Africa: You should consult the most recent version of the South African Customs and Excise Act and its Rules, especially any sections or rules pertaining to the definition or conditions of exportation. It’s also helpful to refer to any guidelines, directives, or interpretative notes provided by the South African Revenue Service (SARS) on this matter.
I answered false, I think it’s when they “pass throught the port of entry / exit” and not when loaded / unloaded onto the vehicle. Please leave a comment if you have the exact info.
Is it true that: Importers and exporters are required to give written clearing instructions to their agents/brokers containing the minimum information as listed in Rule 39.01(a), for each CCD submitted to Customs unless exempted by Rule.
As of my last update in January 2022, importers and exporters working with clearing agents or brokers in many jurisdictions, including South Africa, typically need to provide clear instructions to ensure accurate customs declarations. These instructions are essential for compliance with customs regulations.
If Rule 39.01(a) of the South African Customs and Excise Act’s Rules specifies the minimum information required in written clearing instructions for each Customs Clearance Declaration (CCD) and any exemptions to this requirement, then your statement would be accurate.
However, to confirm the veracity of this statement with absolute certainty, you’d need to consult the most recent version of the South African Customs and Excise Act’s Rules, especially Rule 39.01(a) and any related provisions. It’s also a good idea to review any associated guidelines or administrative notices provided by the South African Revenue Service (SARS) on this matter.
Is it true that: An application for special or extra attendance must be submitted in duplicate at least 24 hours in advance on a DA73 to the Controller/Branch Manager.
As of my last update in January 2022, the specifics regarding the submission of forms, timeframes, and procedures would be found in the associated regulations or rules of the South African Customs and Excise Act.
If the process and requirements for an application for special or extra attendance are detailed as you mentioned, using form DA73, submitted in duplicate, and at least 24 hours in advance to the Controller/Branch Manager, then the statement would be accurate for that time.
However, to confirm the exact details and ensure that there haven’t been any recent changes, you should consult the relevant rules or guidelines of the South African Customs and Excise Act, particularly those related to special or extra attendance. The South African Revenue Service (SARS) website or official publications would be the best sources for the most up-to-date and accurate information.
Is it true that: Customs officers are given a mandate to perform any attendance outside the specified working hours as extra attendance.
As of my last training data in January 2022, customs officers in many jurisdictions, including South Africa, might be called upon to perform duties outside of regular working hours under certain circumstances, often termed “extra attendance” or similar phrases. This allows for the processing of goods and other customs-related tasks during off-hours or emergency situations.
However, the exact mandate, conditions, and protocols for such extra attendance would be outlined in the respective customs legislation and its associated rules or regulations.
For South Africa, this information would be found in the South African Customs and Excise Act and its accompanying rules. If the Act or its rules explicitly give customs officers the mandate to perform any attendance outside the specified working hours as extra attendance, then your statement would be accurate.
To confirm the precise details, it would be best to refer to the South African Customs and Excise Act and any associated guidelines or directives provided by the South African Revenue Service (SARS).
Is it true that: No SARS employee may accept any gift, hospitality or other inducement that may influence their official duties. Any SARS employee who does not observe the ban on the acceptance of gifts may be charged with misconduct and could face dismissal.
Yes, this is a common standard for many government agencies worldwide, including the South African Revenue Service (SARS). Public servants, including SARS employees, are often required to uphold a high standard of integrity and impartiality. Accepting gifts, hospitality, or other inducements can create a conflict of interest or the perception of impropriety.
As of my last update in January 2022, SARS has a Code of Conduct that its employees are required to adhere to. This code often covers issues related to accepting gifts, favors, or other inducements. Employees who violate these standards could face disciplinary actions, including potential dismissal.
To confirm the specific provisions and consequences regarding the acceptance of gifts or other inducements by SARS employees, you would need to refer directly to the latest version of SARS’s Code of Conduct or other relevant guidelines provided by the organization.
Is it true that: The Commissioner may by Rule 120, determine the services for which charges shall be payable, the rate and method of payment for such charges, and determine the conditions to such services.
If you are referring to the South African Revenue Service (SARS) and the provisions within the Customs and Excise Act or related regulations, Rule numbers and their specifics might vary over time as legislation and regulations evolve.
As of my last update in January 2022, Rule numbers and their specifics in the context of the South African Customs and Excise Act would need to be verified directly from the Act and its accompanying rules to determine if “Rule 120” pertains to the Commissioner’s powers to determine services, charges, rate, method of payment, and conditions.
To ascertain the current and exact details of Rule 120 or any other specific provision, you would need to consult the most recent version of the South African Customs and Excise Act’s Rules or check directly with SARS or its official publications.
Is this true: Payment for special or extra attendance must be made against the Payment Reference Number (PRN).
As of my last update in January 2022, it’s common for government agencies, including the South African Revenue Service (SARS), to use a Payment Reference Number (PRN) or similar system to track and manage payments for various services, including special or extra attendance by customs officials. Using a PRN helps in accurately allocating and reconciling payments made to specific requests or services.
However, whether the specific provision that “Payment for special or extra attendance must be made against the Payment Reference Number (PRN)” is true would depend on the most recent procedures and regulations set by SARS or the relevant governing body.
For the most up-to-date and accurate information on this matter, you should consult the relevant guidelines or directives provided by SARS or refer to the associated rules or regulations of the South African Customs and Excise Act.
There you have it folks – AEO SARS Competency assessment passed with the help of some AI algorithm. I hope this stimulates further reading and discussion from the know-how people out there. Please send me a message of leave a comment.
Op ‘n sonnige Sondagmiddag (11 Junie 2023) op pad terug van Houdenbek af, besluit ek met my Nissan 1400 om nie deur die Hugenote tonnel te ry nie. Ek was nie lus om my asem op te hou vir die minuut en ‘n half wat dit neem om deur die tonnel te ry nie – want dis mos ‘n reël. Dit was glad nie omdat ek suinig was (is) vir die tolgeld nie, maar ‘n mens móét jou asem ophou met die deurryslag – soos ‘n goeie vry-duik sessie – wat ek ook nog moet gaan doen. Die Kaap is net te koud. En om dit te kan doen, moet ek seker eers die “Bobbing”-sessies gaan bywoon by Clifton saam met Theo, my buurman, sodat ek die koue kan gewoond raak. Dit gebeur Maandag en Donderdag-oggende sewe-uur. Maar gelukkig is dit nou winter. Die weer is te koud en renerig om skuldig te voel oor ek nie gaan nie. Maar hulle sê die winter is eintlik die beste tyd om te swem in die Kaap – iets waaraan ek nog (seker eendag) moet gewoond raak.
Jy sien, ek’s gewoonlik te gejaag om by die huis te kom na ‘n goeie naweek in die berge – of waarookal. Dis mos ‘n moet om so vinnig as moontlik weer te begin werk – of watookal. Dan neem ek maar die tolhek – dis nou deur die tonnel – die lang een – die Hugenote tonnel. En dis ook exciting, die hele asemophou en die ligte aanskakel en twee draaie deur die tonnel. Mens kan gewoonlik die sterretjies van uitpass begin sien voordat jy die lig aan die anderkant van die tonnel sien – dit hang af hoe lank voor die tonnel jy beplan het vir die event, want jy kan so rukkie hiperventileer, dan neem dit langer – die uithouvermoë.
Die Hugenote tonnel is wel nie die enigste een in dié area nie. Die Du Toitskloof tonnel is die ouer, korter een bo-op die berg op die pas, waarin daar nie 24-uur ligte, 34 kameras en ekstra ventilasieskagte is nie. Bobbejane versper ook partymaal die dié tonnel – ‘n teken dat dit nou minder in gebruik is. Dis die alternatiewe roete, die een sonder tolgeld wat die Franse Hugenote gebou het voor die Tweede Wêreldoorlog beëindig is. Jy betaal met tyd: tien tot twaalf minute om presies te wees, en die ekstra petrolgeld om jou motor teen die pas op te kry. Ek het al die ekstra petrol probeer bereken en die tyd wat ek spandeer teen ‘n chemiese patoloog se vergoeding, maar elke keer kom ek tot ‘n ander gevolgtrekking.
Soos wat ek toe met my Bakkie die pas opry in vierderat met die choke so effens uit, onthou ek ek het nog nie vir Marichen ‘n blom gepluk nie. Die (ongedokumenteerde) reël is, as ek alleen weg gaan oor ‘n naweek, kom ek terug met ‘n blom, enige grootte en enige kleur, maar ‘n fynbos-blom. Natuurlik as teken dat ek nie van haar vergeet het met die hele naweek-ekskursie nie. Gelukkig onthou ek van ‘n aftrekplek of drie aan Paarl se kant van die pas, waar ek vantevore al wou stop om te kyk wat gaan daar aan. “Ek gaan sommer daar ‘n blom soek”, dink ek. Soos ek bo-op die pas kom sien ek die swaar wolke van voorspelde front uit die weste. Ek’s sommer so effens in my noppies dat ek so ver in die lewe gekom het dat ek die Windy toepassing so goed kan lees op my foontjie dat ek ook al die weer kan voorspel. Gelukkig reën dit nog nie, maar die Kaapse wind het al begin opsteek.
Net na die uitkykpunt aan die bo-kant van die pas kry ek toe die afdraaipunt na die linkerkant van die pad. Knipmes in die sak is ek uit die bakkie en op met die berg. Met die ongunstige Kaap-weer is die stroompie by die aftrekpunt móói vol water. Ek loop en loop tot ek uiteindelik ‘n fynbos-plant so in die sterk Kaap-weer kry, knip dit af en afwaarts is ek so met die berg af op pad bakkie toe, blom in die hand. Die stroompie ruis hier langs my na die reën die naweek, amper meer as die wind, en oor een klip gly my nie-bergskoene so half onder my uit – ‘n teken van my gejaagdheid.
Soos ek onder by die gruis van die pad kom, hoor ek ‘n ruisgeluid. Eers dink ek dis die stroompie, toe wonder ek of die wind nog kwaaier raak, en toe voel ek ‘n ding of twee tref my teen die kop. Binne ‘n sekonde besef ek dis toe nie een van die twee nie, maar ‘n swerm heuningbye wat van my blommediefstal te wete gekom het. Hulle is seker deur die water uit hulle nes gejaag, en met my half-gejaagde blom-in-die hand trippel oor of om hulle, besluit hulle toe nou dié fynbos moet hulle beskerm! Binnekort besef ek, ek moet nou hol. Soos ‘n maer vark hol ek, blom in die hand af met Du Tuitskloof pas op die teerpad. Ek het gedink ek’s heel “al right” wat spoed betref, maar hoe vinniger ek hol, hoe meer besef ek, nie so vinnig soos die heuningbye nie. Hulle bly my tref teen die kop, dit voel of ek stilstaan. Gelukkig is my boskasie lank genoeg dat hulle nie ‘n steek teen my kop in kry nie, maar om een of ander rede kry ek hulle net nie weggehol nie. Die wind help ook nie regtig veel nie, want hulle hou by my by, of ek nou op of af hol, besef ek toe ek omdraai wind op. Net toe ek dink ek’s nou van die goed ontslae, en ek in my bakkie wou klim, kom die swerm weer by my uit, en die hele proses herhaal homself, met een uitsondering.
Hulle kon my nog nie oordentlik raakgesteek kry met my eerste weghol-sessie nie, maar met die tweede een, voel dit vir my hulle het nog meer tjommies bymekaargemaak, en met die aksie soos ek die goed uit my hare probeer skud, steek een my onder my kieliebak soos ek my arms optel, in die middel van die Du Tuitskloof pad. Gelukkig het ek dié maal toe nou van die groot gross van die swerm ontslae geraak, en ek skud nog so twee of drie halfdood bye van my af. In die proses het my bril ook nog afgeval en na ek dit so soek-soek langs my bakkie gekry het, klim ek terug en ry af met die pas. Voel so half of ek nou net uit ‘n oorlog kom, maar man alleen.
En net daar besef ek dis my tolgeld – tolgeld vir die blom.
Vandag was ‘n interessante dag. Ek moet weens onvoorsiene gebeure alweer vir paar dae my take van die huis af probeer verrig. Dit het begin met ‘n vergadering met Ruan (Kruger Marais), ‘n kollega van die Virologie span by ons lab om ‘n part vir een van hulle pipet-robotte te ontwerp en te 3D-druk. Hulle toets mos nou daai neusstokkies dat dit klap – paar duisend ‘n dag. Die ontwerp is redelik eenvoudig en nie veel met my lyn van werk te doen nie, maar daar’s hier en daar nou en dan ‘n nood so dan probeer ons van Chemie maar help. Ek kla gewoonlik nie, want in die proses kan ek nou en dan iets van ‘n stokperdjie in werkstyd ook verrig…of dit voel ten minste so. En dan verbeel ek my ek’s ‘n ingenieur ook en maak gesofistikeerde tekeninge (van eenvoudige goed).
Dit bring my by die tweede vergadering van die dag: Kalsium, magnesium en fosfaat. Hierdie drie elemente is die fokus van ‘n praatjie wat ek en ‘n kollega binnekort by ‘n kongres gaan voordra. Ons tel eintlik maar net hoe raak die kalsium, magnesium en fosfaat in die bloed fonkfaai as mense COVID kry, en dan probeer ons slim klink deur terme soos verwysingsveranderingswaarde en delta-waarde te gebruik – ‘n konsep wat nie juis baie deur dokters gebruik word nie, al is dit eintlik belangrik, maar ons dink heelwat daaroor in die lab. Dit betref die belangrikheid van twee opeenvolgende laboratoriumresultate. Dit is wiskundig moontlik om te bepaal of twee opeenvolgende laboratoriumresultate werklik betekenisvol van mekaar verskil – ons tel hierdie bymekaar vir almal wat in ons hospitaal met die nuwe siekte opgeneem is, en probeer dan ‘n patroon beskryf.
Die uurlange vergadering was onderbreek deur ‘n ander uurlange vergadering met die Endokrinoloë – een van my gunsteling vergaderings in die week so tweeuur op ‘n Vrydagmiddag waar ons die interessantste, moeilikste of einaardigste gevalle van die afgelope week of so bespreek. Daar is altyd een of ander geval waar hulle dink ons Chemiese meetinstrumente meet nie die regte chemikalieë nie – maar Abba sê mos, ons weet nou al, dis die “Name of the Game”. Die heen en weer kommentaar raak nou al ‘n antisipasie so teen die derde geval oor Zoom – nietemin interessant – soos ek eerstens gemeld het.
Ná die uurlange gekombineerde Endokrien-vergadering van vroeër hervat ek en Jody vanaf Muizenberg ons vergadering oor die kalsium, magnesium en fosfaat wat nog twee verdere ure neem. So met die finale getalle bymekaarsit soos die son sak, begin die twyfel ons beetpak en ons voel soos twee muishonde wat van hulle pelse beroof is, omdat niemand al in die wetenskaplike artikels hieroor geskryf het nie.
Na my aandete, botterskorsiesop, botter en brood, hier teen sewe-tot-nege-uur vanaand, is ek besig met ‘n ander pasiëntgeval wat ek nog aan aandag moet gee. So met die konsultasie met ‘n ander kollega oor Whatsapp onthou ek van ‘n rekenaarprogram wat ek jare gelede op laerskool ontdek het, maar geen idee gehad het wat dit doen nie. Ek onthou dat ek nog altyd weer daarna wou kyk. So laai ek dit af van die Amerikaanse Gesondheidsinstituut, maak dit oop, laai my prentjie in en na paar berekeninge kry ek die antwoord.
Dis toe nou ImageJ (die program) wat my weer laat dink het oor hoe ek op Chromatografie afgekom het. So wat is dit? Dit is aan die hand van alle Chemie. Dis in die naam: Skeikunde. Dis Skeikunde wat ons in staat stel om petrol, diesel en plastiek te kry uit die ruwe wat ons onder die grond uitgrawe. Dis Skeikunde wat ons in staat stel om botter te maak. Dis hoe jy maas van die vloeibare deel van melk skei om kaas te maak. Dis hoe jy wyn sterkter as wyn kry – dan noem jy dit brandewyn. Dis wat jou longe doen met elke asemteug en dis wat jou neus doen as jy ruik.
Die eerste keer wat ek die woord Chromatografie gehoor het, was in Standerd 7. Met twee aptekers as ouers, het ek vele male as kind so tussen die pillerakke myself besig moes hou. Ek was altyd gefassineer deur die reuk van ‘n apteek – maar ‘n apteker wou ek nooit word nie – my ma en pa het te veel gekla daarvoor. Wat ek wel altyd wou weet is hoe goed werk, en so ook pille. Later het my pa vir my verduidelik hoe werk sekere pille – en ek het dus vroeg al heelwat van die aktiewe bestanddele en hulle effekte op orgaansisteme geleer. Later moes my pa vir my wys hoe “lyk” hierdie aktiewe bestanddele, en dis hier waar die Skeikunde toe intree. Ons is af daar na oom Willem Durandt by Geen & Velleman Apteek toe om planttinkture te gaan haal. Dit was die enigste apteek in Parys wat nog so verskeidenheid tinkture oorgehad het. Die aand na-ure is ons daar uit met ‘n hand vol gebedelde houertjies sodat hy vir my die aktiewe bestanddele van “wys”. Papierchromatografie was dus my nuwe ekspoprojek. Ek het my ou hamsterhok met foelie bedek, my vistenk se lig uitgehaal en ‘n ultravioletgloeilamp daarvoor gaan koop by oom Sarel se sekuriteitswinkel, Parys Sekuriteit. Dis daai pers ligte wat hulle nou in die parties gebruik vir neon kleure. Daardie tyd het ons dit gebruik om vervalsde geld op te spoor. Ek het so gloeilamp gekort. Met chromatografie het hy my die tinkture met alkohol laat skei op filtreerpapier en van die die aromatiese stowwe laat fluoriseer dat dit binne-in daai hamsterboks met die foelie om gelyk het soos ‘n hamster rave-party. Ek sal nooit die reuk binne-in daar hamsterboks vergeet nie. Dit was ‘n deursigtige perspeksboks wat ons paar jaar tevore omskep het in ‘n hamsterhok, want my pa was te suinig vir ‘n nuwe hok by die pet shop. So tussen die foelie het ek ‘n gaatjie deur die perspeks gelos waar mens in die donker boks kon inkyk na die “rave party”.
Hier val daar ‘n druppel gesmelte botter van my brood af op my papier en ek sien hoe trek die olie in die papier in. My pa was al die jare reg. Toe ek op my ekspoprojek vir my Chromatografie-projek nie ‘n erkenning kry nie, het hy my aangemoedig: “Toemaar Dieter, jy sal eendag besef watter kennis het jy hier opgedoen.” Daai eendag is nou. Want hier sit ek en dink aan die chromatografie om my – en hoe ek dit al ‘n leeftyd lank probeer baasraak – nou noem ek dit my werk.
When it comes to open source hardware, my heart starts jumping.
With the current Coronavirus pandemic, it so happened that I searched for a cheap open source qPCR machine, while thinking of ways to try help alleviate load off the worldwide lab testing facilities, and perhaps try pocket a few bucks in the process as well. (More on this later*)
In the process I also had to revise how quantitative (real time) PCR works, I read about SYBR Green, it’s improvements, the TaqMan Probe methods and a few other genetic investigation terms and jargon.
I was awestruck to realize just once again how far we have come with technology in the last 10 years. We, as humans have evolved as a species with the capabilities to survive biological insults far better than we might have thought we ever could – or perhaps I thought we ever would. We have developed our communication capabilities to near-superb of what is possible within the laws of physics and chemistry along with the help of machines. What’s even better, we are almost becoming capable of understanding these laws so well that we are likely to start bending them soon, evidenced by the birth of a few CRISPR-babies in China quite recently which are presumed to be immune to HIV and the birth of nuclear physics some while longer ago.
We have developed our skills on all levels to such an extent that we preempt risks, and plan ahead to survive what nature thus far has thrown at us.
Along with this is the technology that developed called qPCR. This is the technology which developed from PCR (polymerase chain reaction). It is a technique that revolutionized the understanding and the central dogma of life as we know it. Biology will forever be transformed, because along with PCR came the ability to study genes at a rapid rate. This was one of the reasons why the Human Genome Project was completed almost 10 years before we thought such an (almost impossible) task would have been able to be completed by us as humans. And what did we do? We built machines to do the work for us- Computers.
We built machines just like our ancestors did. We are where we are because we have the ability to make machines work for us and we have the ability to communicate and stand together. Like most of history, when we stand together, work together and well, probably not necessarily physically right now, but figuratively, hold hands together, we will survive.
May this time in the history of the earth, and it feels damn daunting, be a time in which you have a bit more grace upon your fellow human being. Understand that not everyone will be on the same page as you, not everyone will have the knowledge you have. Not everyone will have the capabilities you have and certainly not everyone will have the same chance of surviving that you have. For some this will be more daunting than others. For some the only thing that matters will be wiping their arses, but for others, it so happens that their fear is that the loaf of bread that they can actually afford today from the small market near the farm where they live, might have been touched by the guy who recently traveled on his holiday trip to Italy.
It may seem to you absurd that things have been cancelled left, right and center, but I tell you, it will be worth it in the end. May you respect life in this time.
Play along, abide by the rules. The world does not belong to you. It belongs to all of us.
*And as I sometimes get these thoughts of making money and “excelling” in life, it is simple thoughts that often brings one back to earth, like the voice of a layman guy on the radio, expressing his worries over a loaf of bread. And for some reason I think of Ronald’s cup in the office, which reads:
Die volgende stel ‘n dag in my lewe voor en illustreer waarom jy partymaal maar net moet lag, of “smile-and-wave”: Jy tel een van jou tasse by die lughawe se turnstile op en sien CousCous krummels langs dit lê. Hierdie is een van drie tasse, want jy het die laaste paar goed van Bloemfontein op die vliegtuig in probeer smokkel Kaap toe.
Soos jy dit optel besef jy dat wat jy gevrees het, het toe wraggies gebeur. Jy loop maar aan asof niks snaaks lyk nie, maar jy besef so elke paar meter val daar ‘n krummel CousCous agter jou, soos een of ander feëverhaal wat jy uit jou kinderdae gehoor het…
Tuis gekom, probeer jy die einste tas (wat jy vir laaste gelos het) oopmaak. Dis egter moeilik om die rits los te kry, want jy het hom so vol probeer prop dat daar nie ‘n enkele onderbroek meer kan inpas nie. Soos dit oopskiet toe die rits uiteindelik laat skiet, skiet CousCous krummels soos Snap, Crackle en Pop by die tas uit.
Nou kom die volgende vraag by jou op: Hoe het die CousCous in my tas beland? Iemand het dit in my tas ingesmokkel?
Nee. Jy sien dit het als te doen met die dat ek niks wil mors nie. Dié boks CousCous is gekoop toe ek laasjaar daar by die Army se siekboeg gewerk het. Partymaal was dit en ‘n blikkie tuna met Chakalaka ‘n goeie middagete. Ek het egter moeg geraak vir CousCous en gedink ek sal dit maar vir iemand skenk of wag dat ek Chris weer sien, want Hy ken die perfekte resepte met CousCous. Die ou sit egter in Nelspruit en sedertdien smaak die CousCous ook sleg. Die tunablikkies was egter al op ‘n vorige geleentheid in my sak Kaap toe gesmokkel toe ek plek kon kry daarvoor tussen my klere. Maar die boks CousCous het in ‘n boks in my stort in Bloemfontein bly staan tot vandag toe ek uiteindelik ‘n plek vir dit kon kry tussen my goed.
Soos wat ons die reënbui die Kaap in vlieg met die grote oranje Boeing, gaan die boks natuurlik oop van al die geskud en daar het jy dit. Nou sal ek maar weer moet gaan CousCous koop, want Chris kom een van die dae kuier en dan moet daar CousCous wees. Hopelik kry ek dit die keer vinniger opgeëet. Want ek het darm nog die tunablikke wat saam met die krummels sou gaan.
Hier sit ek en luister na Bon Jovi se song, Wanted Dead or Alive na ‘n dag van 5 suksesvolle vlugte met ‘n Groovy Greek van Butler’s Pizza. Ek het nou 3 ure, 46 minute agter my naam. Wat ‘n gevoel… Om te ry op die wind. Drie weke gelede het ek gewonder wanneer gaan ek opstyg, en op daai selfde dag het ek gevlieg, die eerste dag by Meerendal Wynplaas my voete van hierdie aarde af gelig.
Die laaste paar dae is goed. Ek voel ook soos Bon Jovi: I’m a cowboy… on a steel horse I ride, I’m wanted, dead or alive. Dis nie heeltemal die gevoel in die lug nie, maar wel op my Vespa in die oggend op pad werk toe so deur die karre. So half asof mens windgat raak as jy weet hoeveel tyd jy in die verkeer spaar.
Die rede hoekom ek nie soos ‘n cowboy in die lug voel nie, is laas Sondag het ek twee noue ontkomings gehad met die glider, by Porterville area. So teen my laaste vlug die dag het die glider in ‘n “spiral” ingegaan omdat ek te skerp probeer draai het. Dis nou ‘n ding… as jy in ‘n parachute vasgestrap is en die ding begin spin met die een kant wat half “collapse” het. Dit swaai jou paar honderd meter oor plaaslande in die lug rond. In die agtergrond hoor jy hoe gee jou instrukteur raad en hy verloor heeltemal sy kalm oor die radio. “HANDS UP DIETER! HANDS UP! HANDS OFF THE BRAKES!” Paar sekondes later en ‘n ent laer maak die ding gelukkig vanself oop en ek hou op rondswaai. Die gliders is glo so ontwerp…om vanself weer oop te gaan as die een kant collapse en die “airspeed” tel op. Dis dié dat hierdie liedjie nou so lekker luister.
Met effens bewerige bene vlieg ek verder oor die plaaslande na die landing.
Nou dis hier waar die tweede noue ontkoming toe gebeur. Een van die doelwitte van die kursus is dat jy moet kan “spot land” in ‘n sirkel op die grond. So met die aankoms bo die land besef ek my hoogte is te veel en ek gaan “overshoot” en nie land presies waar ek moet nie.
Een van die beginsels van enige vlerk in die lug is dat dit lugspoed daaroor moet hê. Geen vlerk vlieg sonder lugspoed of “airspeed” nie.
Baie gefokus op my teiken, is ek toe ek reg bo die plek om te land, maar steeds ‘n bloekomboom of so nog te hoog. Stadig trek ek beide brieke om my “airspeed” geleidelik te verminder en hoogte te probeer verloor. Ek gaan al hoe stadiger in die Noordwind in en ek dink so op ‘n stadium, sjo, ek kom darm nou mooi stadig af.
En toe, ewe skielik bliksem ek ‘n halwe bloekomboomhoogte uit die lug uit met geen lugspoed bo my nie. Die glider het gaan stall bo my sonder enige “airspeed”. Soos ek af kom, dink ek net hoe ek gaan val dat ek nie iets breek nie. Daar’s nie eers kans om aan meer te dink nie. Ek tref die grond gelukkig met my voete eerste, bene effens gebuig en soos die res van my lyf teen die grond beland sien ek hoe die stof langs my opwaai.
Soos ek daar lê, effens deurmekaar en nie heeltemal seker wat nou net gebeur het nie, hoor ek hoe roep die ander ouens oor die radio vir Barry: Barry Barry, do you copy? One of your students are down! Ek staan op en ek dog my tibia is af of iets. Ek hoor hulle weer oor die radio: “He got up, but he’s holding his leg, I think he’s badly injured.”
Ek kry die radio beet en verseker hulle ek’s fine.
So deur die week raak die knie toe gelukkig beter tot ek vandag weer kansgesien het om te vlieg.
916 meter bo die see 600 meter bo onse harde grond het ek vandag weer gesweef op vlerke soos arende. Baie versigtig het ek die glider gedraai, en elke keer wat ek in ‘n warmlugstroom opgetrek is, het my hart in my keel begin klop en as ek die turbulensie in die vlerk voel, het ek my asem opgehou, maar elke keer trek dit jou amper ‘n honderd meter hoër in die lug op.
Elke landing het ek haarfyn bekyk, met genoeg spoed ingekom en my voete sag op die grond neergelê na die brieke aangelê is, naby die teiken.
So many things could go wrong. But dear… I’m flying!
En dis hier waar Bon Jovi se ander liedjie nou begin speel….
“It’s my life… It’s now or never… I just wanna live that I’m alive!” en sy ander liedjie sit ek maar weer aan:
Met my fiets ry ek so in my studiebreek gou hier teen Leeukop se Kloofstraat op. My bene skree al vir oefening met al die geleerdery. Dis half sewe so die karre wat so langs my verbyjaag wil seker die wind daar anderkant gaan vang of iets… soos ek ook seker maar. En so nou en dan sukkel daar ook ‘n wit volgelaaide wit toyota Uberkar met buitelanders in verby my met die petroldampe wat agter hom aanwaai.
Maar ek wil nes ‘n meerkat ook gaan sien hoe lyk dit nou hier teen Leeukop na die brand eergistraand.
Daar langs Leeukop gekom waar die Vida-trokkie altyd staan, ruik jy basies maar net rook, smeulende graspolle versprei hier en daar en dis swart verder soos wat jy kan sien voor jou. Kaapstad lê ver onder met sy pienkblou lug en die son wat agter my die Twaalf Apostels verlig soos een of ander toneel wat mens seker in die hemel ook sal sien.
Elke paar honderd meter staan ‘n brandweertrok of drie met Brandweermanne wat wag vir nog ‘n brand, asof hulle nog iets gaan kan red van onse Leeukop na hy klaar afgebrand is. Maar dis seker ‘n goeie ding hulle’s nog daar om wag te hou.
Voor my druk die Suidoosterwind donkergryswolke oor Seinheuwel se rug en laat dit lyk soos die vuur se rook, maar dis net wolke, gemeng met die reuk van rook.
My asem blaas soos die fiets die pad op trap so tussen die swartgebrande fynbos, en daar voor in die pad hardloop ‘n grys meerkat oor die pad en verdwyn aan die anderkant. Die eerste keer wat ek ‘n meerkat op die berg sien.
Om die draai daar voor sien jy net ‘n klein stukkie see onder jou met grys reënwolke wat ver oor die hele see strek en lyk of dit gaan reën aanbring, maar ek weet dit gaan nie. Ventusky sê so.
Op pad terug af kom af op twee ander grys Graatjiemeerkatte wat verskrik tussen die as vir my staan en kyk soos ek verby ry. Hulle doen nie eers die moeite om weg te hol nie, want dis te laat. Hulle kyk my aan met twee verslae gesiggies wat my laat dink aan die onheil wat party van ons partykeer onwetend aan ander doen, soos die brandstigters aan hulle.
Op pad af weet ek dis maar hoe die lewe is. Goed groei en dit brand af, en partymaal kan jy net mooi boggerol daaraan doen. En toe, om een of ander rede, dink ek aan die goeie Afrikaanse raakvatter:
Waar daar 'n rokie trek...
brand daar 'n vuurtjie / \ | | ____\ /____ /\/\/\/\/\/\
Dis snaaks hoe die lewe werk. Deur my studentejare in Bloemfontein het ek die koppie met die Tolhuis op in “die sisteem” iewers in ‘n studentehuis of so gekry. Ek kan nie presies onthou hoe nie, maar met “gekry” impliseer ek dat dit my eiendom is. En ek weet dit is my eiendom omdat niemand anders in al die jare die koppie terug-ge-“claim” het nie. Hy het toe dus myne geword. So deur die jare. Ek dink dit was iemand wat hom waarskynlik nie wou hê nie. Ek het gereken dalk was hulle saam met hulle eks-meisie van toe by die Tolhuis en het dus “per ongeluk” van die ding ontslae geraak by ons studentehuis of iets in die lyn. Hoe dit ookal is, vir jare nou al wonder ek waar is die Tolhuis (en waar presies is Ceres.) Ek weet dis in die Kaap iewers, maar jy weet mos, partymaal is iets vir jou interessant, maar jy kommer net nie genoeg daaroor dat jy jou “smaartvoun” uitpluk en dit Google om presies agter die kap van die byl te kom nie. In elkgeval. So was dit met die Tolhuis. Elke keer as ek my joghurt uit die groen koppie eet, het ek onderbewustelik gewonder waar is die Tolhuis.
Op een van my motorfietsekspedisies ‘n jaar of drie gelede het ek gedink ek het die plek ontdek. Ek kon so vaagweg onthou wat op die koppie by die huis beskryf is, en onthou toe dis een of ander huis met ‘n restaurant en ‘n padstal, maar ek het Nieu-Bethesda te motorfiets besoek en ek kon toe nou nie onthou dat daar eintlik “Ceres” op die koppie geskryf staan nie. In elkgeval, dit was toe nou nie waar ek was nie. ‘n Paar dae later toe ek terug by die huis stop met my seergeskutte boude van die lang motorfietsrit van die Baai af was dit ‘n teleurstelling toe ek besef ek het nie die Tolhuis besoek nie, maar wel die Uilhuis in Bethesda. In my kop was dit iewers in die Kaap. En Noord-Kaap, Wes-Kaap, Oos-Kaap was tot redelik onlangse jare nog vir my as Vrystater maar redelik een streek. Die Karoo was “vêr” en die Kaap was “vrekvêr”, maar altwee was in die Kaapprovinsie.
Toe ry ek wragtig ‘n naweek gelede verby ‘n plek met die naam “Tolhuis” naby Ceres, my eerste keer daar, en ek kan nie onthou waar het ek al van die “Tolhuis” gehoor nie, maar dit klink so bekend. Ek kan wraggies net nie onthou van waar nie.
En hier eet ek vanaand twaalfuur my joghurt in die Tolhuis-koppie wat eens op ‘n tyd deel van “die sisteem” was en ek beleef so ietsie van my kosbare Sergeantstraat-dae in Universitas.
Partymaal kom die vreugde van die lewe uit ‘n ou blikbeker.
open your web browser (Internet explorer, Chrome or Firefox) on a Desktop or Laptop type computer and type in the address bar: djmedquip.co.za/wp-admin and press enter. The following page should appear:
Insert the username and password as supplied by the website administrator:
username: exampleuser (kindly note this is not an email address)
password: ##########
Then tick the box “I’m a human.”
Please note: Whenever accidentally trying to log into the web site with the wrong username and password do not click “Log In” within 10 seconds again. You need to wait at least 10 seconds before trying to log in again. This is a security feature to prevent unauthorized entry.
Also: If you have failed to login three times with the wrong username and/ or password, your IP address will be flagged as a threat to the web site for 1 hour and you will not be able to gain further access from the same computer.
The following page will then be diplayed if successfully logged in:
Note that the only relevant pages for someone processing the orders, or adding and removing products is:
4. The Pages tab could also be accessed if necessary to edit a page when you are asked to do so.
WooCommerce
When you click on WooCommerce and wait a few seconds for the page to load, you should see the following screen pop up:
Here all the orders are displayed which has been placed on the web site.
If the orders are not displayed correctly, click on the “Screen Options” drop-down button at the top of the page to select the columns you want to be displayed.
Some orders you will notice has a grey icon at their left-hand side, although others are marked with a green icon with three dots, yet others have a blue icon.
This indicates the status of the order, of which the most common is:
Grey = on hold Order details can only be changed if the order has the status of “on hold”.
Green = processing (already paid – make sure a proof of payment is available or payment is verified on a banking statement if available)
Blue = order complete When the order has been dispatched.
To view the order details click on the order number (eg. #2428) which is a link to the order details.
The following screen should be displayed.
On the right-hand side of the screen is a box named “Order notes”.
This box is used to make either a:
1. Private note (visible on the admin page only)
2. Note to customer (visible to customer and on admin page)
Remember to click on “Add” after the note has been typed. If it is a note to customer, then an automatic email will be sent to the customer with the contents in the text box. This is done to inform the client of either an outstanding proof of payment or when an order has been dispatched.
If an order has been placed of which one of the products is not currently in stock, on the items list just below the Title, will be a note in bold: Backordered: 1
This means we do not currently have the item in stock (so please check and confirm this).
This item will then need to be ordered from an applicable supplier.
Dispatching orders
We use a company The Courier Guy.
Their address in Bloemfontein: 36 General Dan Pienaar Dr, Dan Pienaar, Bloemfontein, 9300
Tel: 051 436 4432.
They collect parcels if parcels have been prepared in their supplied flyers and if the waybills have been printed.
This online interface is used to place the courier order:
1. Click on Collections.
2. Click on “Collect Here” if parcel is to be collected at the Office or “Collect Elsewhere” to set the collection address.
3. Select the Service: ECO
4. Insert the Collection address:
a. If you decide for parcels to be collected at the office, select the first option at the “From:” drop-down button.
b. Select the second option from the drop-down button: K2014279514 (Pty) Ltd T/A DJ Medquip [BLOEMFONTEIN KIOSK] if you decide to drop the parcels at the Courier Guy offices’s address. This will be when you don’t want to wait for the courier, or if an order is only completed after 15h00 (upon which the courier will only arrive the next working day for collection).
5. Insert relevant Collection Notes and Delivery Notes (which is supplied by the client) when applicable. Most orders are 1kg in mass or less.
6. Click on submit.
7. On the prompt which asks if you would like to print, click yes.
8. Click on the Waybill button upon which a .pdf will be downloaded. – wait a few moments.
9. The pdf with the waybill can then be opened and printed.
10. Note: 2x A4 pages prints when the pdf is printed. This needs to be cut in half to yield 4x A5 size waybills which is put into the flyer bag or attached with a flyer holder onto a box, whichever is applicable.
11. All 4 waybills need to be signed.
12. Before closing the flyer bag or box, confirm that the contents in the parcel are correct.
Tick list:
1. Correct items (including correct Colours)
2. Correct Client
3. Correct Address
4. Correct Contact number – preferrably cell phone number.
5. Correct email address – the clients email is used to send updates from Courier Guy Automatically.
13. If the collection is placed online after 12h00, phone The Courier Guy to inform them of the collection which has been logged online. Tel: 051 436 4432.
If this is done, send the dispatch note to the client with the tracking number as a “Note to Customer” as described earlier.
Then mark the order as complete. There are 3 ways to do this:
1. In the order screen at the near top of the order click on the “Order status:” drop down menu and change it to “Completed”.
2. In the WooCommerce Page where all the orders are displayed, click on the button which has three dots on it. This will change it from “Processing” to “Completed” and send the client the relevant email.
3. In the WooCommerce Page where all the orders are displayed, select the tick box of the order(s) which status has to be changed and click on “Bulk Actions” drop-down button and select “Mark Complete” then click apply. This can be done to multiple orders at once.
Stock Management
This is done at the “WooCommerce Stock Manager” tab from the main admin page, almost at the most bottom at the left-hand side:
A page will be displayed with all the stock.
Select a category from the drop-down button “All categories” then click on the blue button “Show” to organize the results in a specific category to review the stock level.
